Level 2 Diploma in Customer Service Apprenticeship

What Does The Qualification Cover?

Our Customer Service Apprenticeships provide learners with the skills needed for a customer-facing role. The course will allow learners to develop their understanding of the principles that underpin working in a customer service role including understanding customers and employers. Furthermore it provides the opportunity for learners to enhance softer-skills development in areas such as communication, resolving problems, analysing feedback and introduces emerging trends such as using social media to deliver customer service and real-time online customer service support.

Qualification Gained? The Level 2 Customer Service Apprenticeship comprises of the following components:

  • Level 2 Diploma in Customer Service
  • Functional Skills Level 1 in Application of Number and Communication

Who Is This Qualification Suited For?

The Level 2 will suit you if you have some experience in customer service and are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team's level of customer service. The course is suitable for those looking to progress in to a wide range of sectors including retail, financial services, hospitality, sport and recreation, telecommunications and travel and tourism.

What Are The Entry Requirements?

There are no formal entry requirements although candidates should have the ability to manage the requirements of the level of the qualification; candidates will be required to undertake the Initial Assessments before confirmation of place on course.

How Many Credits Are Required To Complete Them?

The couL2 CSrse is made up of a number of Mandatory units supplemented by Optional units. Learners earn credits for each unit enabling them to meet the required number of credits to complete the course candidates have to complete a minimum of 45 credits. Units include delivering customer service, understanding customers, principles of customer service, understand employer organisations, manage personal performance and development. 

How Is The Qualification Assessed?

The assessor will come to the workplace to observe and assess the learner and assist them in portfolio building and planning. Some teaching will take place in the workplace. All Learners will attend a monthly class.

Do You Need To Be Working To Take The Qualifications?

Yes Candidates must be employed in a setting for at least 30 hours per week andshould earn at least the minimum Apprenticeship salary of £3.30 p/hr and for those aged 19 or over in the first year of their Apprenticeship and applies to time working, plus time spent training that is part of the Apprenticeship.

How Long Will It Take To Complete?

The course will take approximately 12 to 14 months to complete

What Qualifications Can You Progress To?

Candidates can progress on to a Level 3 Diploma in Customer Service Advanced Apprenticeship and other relevant qualifications.

What Type Of Job Roles Can You Apply For On Completion?

These qualifications can help you get ahead in almost any industry, as good customer-service skills are essential for many jobs. Potential job roles for those working towards this this qualification are: Customer Service Advisor, Help Desk Operative, Sales Administrator, Security Officer and many more.

What Is The Course Cost?

Candidates aged 16-18 will be eligible for Full Funding for the cost of the course. Funding is available for those aged 19 and over please contact the admissions team for more information.

For more information please contact the admissions team on 0118 9566 995 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Alternatively if you would like to apply for the course then please complete an application form and send it in to us.